The human kind, not computing.
| What you say: | THERE WILL BE NO EXCEPTIONS TO THIS POLICY. |
| What I hear: | We realize that you may find this policy unreasonable. We want to make it perfectly clear that we do not care what you think. |
| What you are thinking: | We have more important things to spend our time on than this. |
| What I am thinking: | You'll spend more and more of your time and energy enforcing your authority until you find that you have no authority left. |