The human kind, not computing.
|What you say:||THERE WILL BE NO EXCEPTIONS TO THIS POLICY.|
|What I hear:||We realize that you may find this policy unreasonable. We want to make it perfectly clear that we do not care what you think.|
|What you are thinking:||We have more important things to spend our time on than this.|
|What I am thinking:||You'll spend more and more of your time and energy enforcing your authority until you find that you have no authority left.|